What Players Ask About Our Privacy Practices
Yes. Log into your account, go to Settings > Personal Data to view your name, email, phone, address and deposit history. For a complete export of all records including game logs and cookies, contact our support team and we will send it within five business days.
Your DANA or GoPay transaction is processed directly with that payment provider using TLS encryption. We never see your payment app password. Our systems store only your transaction ID and identifier, not your payment credentials. All deposits are verified before credits appear.
We archive your game logs for 18 months after closure to help resolve any disputes. Your personal contact data is deleted within 90 days. Some records like tax-relevant transactions may be retained longer under local law.
No. We do not sell or share your profile with other operators. Our payment processor and live-casino provider may see transaction details and your session type, but not your game preferences or full account history. We comply with data minimization rules.
Contact our support team with your account email and we will verify your identity using your registered phone number and recent deposit. Once verified, we send a secure password reset link. If your email has changed, update it in Settings after you log back in.
No. Our cookies work only within granroyal188 to keep you logged in and remember your game filters. We do not place tracking pixels on other sites. Our analytics partner sees only aggregate lobby data, not individual game choices.
We monitor our systems continuously and notify you immediately if unauthorized access to your account is detected. If a breach affects our servers, we will inform you by email within 24 hours and explain what information was exposed and what steps we have taken.
